Last updated: 27 October 2026
You can contact us by email or by phone. You can also write to our registered office (see “Writing to us” below).
Include your order number if your message is about an order. For a privacy request, put “Privacy” in the subject line. We reply to emails within 2 working days.
Phone
Monday to Friday, 9am–5pm UK time, excluding bank holidays.
If we miss your call, leave a message or email us. We reply within 2 working days.
How PeckBuy works
PeckBuy is an online-only shop, run from Norwich, UK. We do not have a shop or showroom. Orders are packed and dispatched by our UK fulfilment partner from their warehouse in South Wales. See our Delivery Information page.
Quick links
| If you want to… | Go to |
|---|---|
| Track an order or report a lost parcel | Delivery Information |
| Return an item you have changed your mind about | “Returns” below and our Returns Policy |
| Report a damaged, faulty or incorrect item | Email us with your order number and photographs; see our Returns Policy |
| Change your delivery address | Email us with your order number. We may not be able to change it once your order is being processed |
| Cancel an order | Email us with your order number and the items you wish to cancel; see section A12 of our Terms and Conditions |
| Find answers to common questions | FAQ |
| Ask about your personal information | Privacy Policy |
Returns
To return an item, email us first with your order number and the items you are returning. We will reply with the returns address and a return reference to include with the items.
- Changed your mind? For most items you can cancel within 14 days of receiving your order, and you then have 14 days from telling us to send the items back. You pay the cost of returning items you have changed your mind about.
- Damaged, faulty or incorrect? If we ask you to send it back, we will refund your reasonable postage.
- You may use the model cancellation form in our Terms and Conditions, but an email is enough.
Our registered office is not our returns address.
Complaints
To make a complaint, email contact@peckbuy.com with your order number and details of the problem. See section A16 of our Terms and Conditions.
For a complaint about how we have handled your personal information, email contact@peckbuy.com; see section 9 of our Privacy Policy.
Writing to us
Letters may be sent to our registered office:
Raythex Ltd (trading as PeckBuy)
17-19 St. Georges Street
Norwich
England
NR3 1AB
This is our registered office, which is our accountant’s office. It is not a shop, and it is not a visiting or returns address.
Company information
PeckBuy is a trading name of Raythex Ltd.
- Registered in England and Wales
- Company number: 15042401
- Registered office: 17-19 St. Georges Street, Norwich, England, NR3 1AB (our accountant’s office; not a shop, visiting or returns address)
- Run from: Norwich, UK (online only)
- Email: contact@peckbuy.com
- Phone: 07500 077117 (Monday to Friday, 9am–5pm UK time, excluding bank holidays)
- Website: peckbuy.com
Terms and Conditions · Delivery Information · Returns Policy · Privacy Policy · Cookie Policy · FAQ