Last updated: 27 October 2026
This policy forms part of our Terms and Conditions. Your legal right to cancel is set out in section A12 of our Terms and Conditions, together with the model cancellation form.
PeckBuy is a trading name of Raythex Ltd (company number 15042401, registered in England and Wales). Contact: contact@peckbuy.com or 07500 077117 (Monday to Friday, 9am–5pm UK time, excluding bank holidays).
1. Cancelling (changing your mind)
- How long you have. You can cancel within 14 days of the day you, or a person you nominated (other than the carrier), receive your order. If your order arrives in several parcels, the 14 days run from the day the last parcel arrives. You may also cancel after placing your order and before it arrives.
- How to cancel. Email contact@peckbuy.com with your name, order number and the items you are cancelling (or “the whole order”). You may use the model cancellation form, but it is not obligatory. Your cancellation is on time if you send it before the 14 days end.
- Gifts. Only the person who placed and paid for the order (the buyer) can cancel or return it; the recipient cannot. Any refund is made to the buyer’s original payment method.
2. Sending items back
After you tell us you are cancelling, we will email you the returns address (our UK fulfilment partner’s warehouse in South Wales) and a return reference. Include the return reference with the items you send back. Our registered office is not our returns address.
- Deadline. Send the items back no later than 14 days after the day you told us you were cancelling. The time you spend waiting for our email does not count against these 14 days.
- Postage. You are responsible for the cost of returning items you have changed your mind about. This cost is not refunded. You pay the postal service directly; we do not charge a returns or restocking fee.
3. Items that cannot be returned once unsealed
You cannot cancel for a change of mind if an item was sealed for health protection or hygiene reasons and you have unsealed it after delivery, or if after delivery it has, by its nature, become inseparably mixed with other items.
4. Condition of returned items
If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, and its value has fallen as a result, we may deduct the loss in value from your refund.
5. Faulty, damaged or incorrect items
We are under a legal duty to supply goods that are in conformity with the contract.
Email contact@peckbuy.com with your order number, a short description of the problem and photographs of the item, its packaging and the delivery label. We will tell you whether the item needs to be returned.
Costs. If we ask you to return a faulty, damaged or incorrect item, you post it to the address we give you and we will refund your reasonable postage.
6. Missing parcels and missing items
Email contact@peckbuy.com with your order number. See “Lost parcels” on our Delivery Information page.
7. Refunds
What we refund
Change of mind: we refund the payments set out in section A12 of our Terms and Conditions.
How we refund. To the card or payment method you used. We do not charge a fee for refunds.
When we refund (change of mind)
- After dispatch: within 14 days of the day we receive the items back or, if earlier, the day you provide evidence that you have sent them.
- Before dispatch: within 14 days of the day you tell us.
8. Complaints
To complain about how we have handled a return, email contact@peckbuy.com. See section A16 of our Terms and Conditions.