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PeckBuy

UK delivery only — exclusions apply Usually dispatched within 1 working day, then Royal Mail Tracked 48 (2–3 working days)

Terms & Conditions

Last updated: 27 October 2026

These terms are in two parts:

  • Part A – Terms of Sale apply when you buy from us.
  • Part B – Website Terms of Use apply whenever you use our website.

If you have a question about them, email contact@peckbuy.com.

PART A – TERMS OF SALE

A1. About us

PeckBuy is a trading name of Raythex Ltd, a private limited company registered in England and Wales under company number 15042401.

Registered office: 17-19 St. Georges Street, Norwich, England, NR3 1AB.

Email: contact@peckbuy.com

Telephone: 07500 077117 (Monday to Friday, 9am–5pm UK time, excluding bank holidays)

Our registered office is not our returns address. Where an item needs to come back to us, we will email you the address to use (see section A12).

A2. Who we sell to

We sell only to consumers, meaning people buying for personal use and not in the course of a business. You must be 18 or over to place an order.

A3. How we fulfil your order

Orders are packed and dispatched on our behalf by a UK-based wholesale fulfilment partner and delivered by Royal Mail. Your contract is with Raythex Ltd, and we remain responsible to you for your order, including delivery, cancellations, returns and faulty items.

A4. Placing an order and when the contract is formed

  1. Add the items you want to your basket and go to the checkout.
  2. Enter your delivery address. The checkout shows the delivery charge and the total price before you pay.
  3. Review your order: the items, quantities, delivery address, delivery charge and total. You can correct any mistake (change quantities, remove items or edit your address) at any time before you submit the order.
  4. Before you press the “Place order and pay” button, you must tick a box to confirm that you agree to these terms. Pressing the button places an order that you are obliged to pay for.
  5. We will email you to confirm that we have received your order. That email includes a copy of these terms, together with our Delivery Information and Returns & Refunds pages and the model cancellation form, as a PDF attachment. It does not mean your order has been accepted.
  6. The contract between you and us is formed when we email you to confirm that your order has been dispatched.

We may decline an order before it is dispatched. If we do, we will tell you by email and refund any payment in full within 14 days.

These terms and our website are available in English only. We keep a record of your order, and account holders can see orders placed while signed in to their account. A copy of these terms for your order cannot be retrieved from our website later; the copy attached to our order-received email is your copy.

A5. Our products

Photographs are for illustration, and colours can appear slightly differently depending on your screen. Where a product is made from natural materials, its colour, pattern or scent may vary slightly from one item to the next.

A6. Prices

  • All prices are in pounds sterling (£).
  • We are not registered for VAT, so no VAT is charged.
  • The price shown for each product is the full price of that product.
  • Delivery is charged in addition to product prices, unless your order qualifies for free delivery. Our delivery charges and the free-delivery threshold are set out on our Delivery Information page, and the checkout shows the delivery charge and the total amount payable before you place your order.
  • Prices may change from time to time, but a change will not affect an order you have already placed.

A7. Errors in prices or descriptions

  • If we discover an error in the price or description of an item before dispatch, we will email you. You can choose to go ahead at the correct price or description, or cancel and receive a full refund. If we do not hear from you within 7 days, we will cancel that item and refund you in full.

A8. Availability

If we cannot supply an item you ordered, we will email you and refund that item in full within 14 days.

A9. Payment

We accept the payment methods shown at checkout and at the foot of every page of our website. Payments are processed by our payment provider, Stripe.

Payment is taken when you place your order. Refunds are made to the card or payment method you used.

A10. Delivery

Delivery details, including the areas we deliver to, delivery charges and dispatch times, are on our Delivery Information page, which forms part of these terms.

  • We deliver to addresses in England, Wales and Scotland, except the areas listed on the Delivery Information page.
  • Delivery times are estimates. Unless we agree a different date with you, we will deliver no later than 30 days after the day you place your order.
  • We may not be able to change your delivery address once your order is being processed.

A11. Responsibility and ownership

  • Your order is our responsibility until it is delivered to you or to a person you have nominated to receive it.
  • Ownership of the items passes to you once we have received payment in full and the items have been delivered.

A12. Your right to cancel

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Raythex Ltd, trading as PeckBuy, 17-19 St. Georges Street, Norwich, England, NR3 1AB; telephone 07500 077117; email contact@peckbuy.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

  • (a) 14 days after the day we receive back from you any goods supplied, or
  • (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  • (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to the returns address we give you by email, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

How returns work in practice

  • Returns address. After you tell us you are cancelling, we will email you the returns address and a return reference. Include the return reference with the items you send back. The time you spend waiting for our email does not count against your 14 days.
  • Before delivery. You may also cancel after placing your order and before it arrives.
  • Exceptions. The right to cancel does not apply to goods that were sealed for health protection or hygiene reasons and have been unsealed after delivery, or to goods that after delivery have, by their nature, become inseparably mixed with other items.
  • Gifts. If you bought an item as a gift, only you as the buyer can cancel and return it; the recipient cannot. Any refund will be made to your original payment method.

A13. Faulty, damaged or incorrect items

We are under a legal duty to supply goods that are in conformity with this contract.

If an item is faulty, damaged or incorrect, email contact@peckbuy.com with your order number, a short description of the problem and photographs of the item, its packaging and the delivery label. We will tell you whether the item needs to be returned. If we ask you to return it, you post it to the address we give you and we will refund your reasonable postage.

A14. Our liability to you

  • We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
  • Our products are supplied for domestic and private use only. We are not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
  • Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence or that of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your statutory rights in relation to the goods (including your rights to goods that are as described, fit for purpose and of satisfactory quality, and the rules on delivery and risk); under Part 1 of the Consumer Protection Act 1987; or for anything else for which the law does not permit liability to be limited or excluded.

A15. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, including events outside the reasonable control of our fulfilment partner or delivery carrier, such as severe weather, fire, flood, industrial action or failure of transport or communications networks. If such an event risks a substantial delay, you may cancel your order and we will refund anything you have paid for but not received.

A16. Complaints

To make a complaint, email contact@peckbuy.com with your order number and details of the problem.

A17. Your personal information

We use your personal information as described in our Privacy Policy. Our Cookie Policy explains how we use cookies.

A18. Discount codes and promotions

Any discount code or promotion is subject to its own conditions, which are shown with the offer. Unless the offer states otherwise, only one code may be used per order, codes have no cash value, and a code cannot be applied once an order has been placed. A discount reduces your order total before we check whether it qualifies for free delivery. If you return items bought using a discount, we will refund the amount you actually paid for them.

A19. Governing law and jurisdiction

These terms are governed by the law of England and Wales. You may bring legal proceedings in the courts of the part of the United Kingdom where you live.

A20. Changes to these terms

We may change these terms at any time. Changes apply only to orders placed after the updated terms are published. The terms that apply to your order are those published on our website at the time you placed it. The date at the top of this page shows when they were last revised.

Model cancellation form

  • To: Raythex Ltd, trading as PeckBuy, 17-19 St. Georges Street, Norwich, England, NR3 1AB. Email: contact@peckbuy.com
  • I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*),
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) Delete as appropriate.

PART B – WEBSITE TERMS OF USE

B1. About these terms

These terms govern your use of peckbuy.com (the “website”), which is operated by Raythex Ltd, trading as PeckBuy (company number 15042401, registered office 17-19 St. Georges Street, Norwich, England, NR3 1AB). By using the website you agree to these terms. Purchases are governed by Part A.

Part B is governed by the law of England and Wales, and section A19 applies to it in the same way as to Part A.

B2. Acceptable use

You must not use the website:

  • in any way that breaks any applicable law or regulation, or that is fraudulent or has a fraudulent purpose;
  • to send, knowingly receive, upload or use any material that is unlawful, defamatory, offensive or infringes the rights of others;
  • to send unsolicited advertising or promotional material;
  • to introduce viruses, malware or any other harmful material, or to attempt to gain unauthorised access to the website, the server on which it is stored, or any connected system or database;
  • to attack the website by means of a denial-of-service attack or similar; or
  • to copy, harvest or extract content or data from the website by automated means (including scraping, crawling or bots), other than through search engines indexing the website in the ordinary way.

We may suspend or disable an account, or remove content, where these terms are breached.

B3. Product reviews

  • Only customers who have bought a product can review it.
  • We check each review before it is published.
  • We do not offer payment, discounts or any other benefit in exchange for reviews.
  • A review must describe your own experience of the product and must comply with section B2. We do not publish fake reviews.
  • We may decline to publish, or may remove, a review that does not comply with these terms.
  • You grant us a non-exclusive, royalty-free licence to publish and display your review on the website.

B4. Intellectual property

The website and its content, including text, graphics, logos and the design and arrangement of the website, are owned by or licensed to Raythex Ltd. Product photographs are used under licence from our supplier, and the rights in them remain with their owners. You may view the website and print or download extracts for your own personal, non-commercial use. You must not otherwise copy, reproduce, republish or commercially exploit any part of it without our written permission and, for product photographs, the permission of their owner. “PeckBuy” is a trading name of Raythex Ltd.

B5. Changes to the website and these terms

We may update, suspend or withdraw all or part of the website at any time. We may change these terms at any time; the version in force when you use the website applies.

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